Blogging Death Knells Are Premature & Passe

This sort of “blogging is dead, especially for business” thinking as shared in Beyond Blogging: 13 Content Marketing Opportunities for Ecommerce by Linda Bustos drives me nuts:

Remember when business blogging was really big? You know, 2007-ish, before Twitter, Facebook, Pinterest and Instagram came and stole all that consumer attention span.

The death of Google Reader may just be one more signal that blogging is passe, at least as a marketing tool for commercial products.

Only 25% of the 85 retail blogs we tracked in 2007 are still actively updated today. That’s a 75% abandonment rate.

So if blogging’s dead, what content marketing opportunities remain for ecommerce?

First of all, the majority of the sites listed rely on content produced elsewhere to fill them — not only curation sites, like Pinterest & Scoop.It, but social media sites, like Facebook & Twitter (which are also blogging or micro-blogging), as well. Without blogs and websites creating content, what is there to curate or share? And, in fact, at least half of the 13 “opportunities” Bustos lists are actions (content, curation) performed at blogs; many are actually dependent upon blogs specifically for content, and at least three of them (Infographics, Newsletter/email, QRated content) require blogs or websites to make them work.

Premature_Burial_VaultIf The Future is based on blogging, how can it be dead?

Secondly, there are major issues with the subject of blog abandonment rate claims. Blogs, like the static sites before them, have always had high abandonment rates. Since 2004, Technorati’s State of the Blogosphere has been examining such things as the supposed “death” of blogs — and the more the death rumor waves rolled in, they rolled back out again as more data put the rumors out to sea. Sure, blogs are abandoned. Blogging has made it super easy for the code-ignorant to self-publish — come on in, the water’s fine! And, like so many self-directed activities, such ease has allowed them to self-perish just as easily. Any one of those reasons can just as easily be applied to curating or “Facebooking”.  (But, by the way, did you do any digging to see why that 75% of retail blogs were abandoned? Are the companies still around? Have multiple blogs been combined? Have blogs been rolled into retail sites? Have they simply been “guest blogging” at other sites, or using Facebook Pages?)

Beneath all of this, however, is the fundamental issue of what blogging is.

I’ve long contended that blogging is a method of publishing; it’s the software, the mechanism, the platform. In that case, Facebook, Twitter, etc. are platforms for blogging. Platforms which are far more controlled by others than the single stand-alone sites which Bustos & others call blogs and are trying to declare dead.  But to say “blogging is dead” is a more than premature; it’s just plain not true.

You can split-hairs over what blogging is or isn’t, which platforms, software, distribution methods etc. are trending now and where it might go tomorrow, but whatever you call it, people will be creating and many of them will opt to control their creations as well. (…Well, many of us will do our best to try to control as best we can in this Digital Wild West. And for many of us, that means our own sites and even our own servers. Because as we are learning more every day, sites and platforms come & go every single day. And censorship is a threat. Wise folks who value their creations know that using another party’s service/site/platform has plenty of risks.)

Whether the blogging/self-publishing mechanism changes is not really an issue, for as technology advances it certainly will change. But the creation of content itself will remain. And (hopefully!) we will always have individuals involved who will opt to retain their roles of both creator and publisher, i.e. their own blogs and sites (whatever they’ll be called), for which the curators, sharers, etc. should be most thankful.

Image Credits: Wikipedia

The Haves & The Have Not (Yet)s Of EBay

Recently eBay released this infographic based on information gathered by Hunch, a recent eBay acquisition, on “the core differences between people who have bought or sold something on eBay vs. those who haven’t yet.” The data is then split between those ho Have Used eBay and the eternally optimistic those who Haven’t Yet Used eBay.

Click To Enlarge Infographic

Aside from the marketing insight, I thought this would be worth noting here as the Haven’t Yet Used eBay people in this survey are 35% more likely to be female.

There are some interesting things to note — but what would be far more compelling, not to mention useful, would be to include information about shopping online in general (the Haven’t Yet Used eBay folks may just not shop online). But if they use Amazon, Etsy, TIAS, or other shopping sites or marketplaces that would say something else entirely. Perhaps the “non competitive” stance in the survey means those who Haven’t Yet Used eBay don’t like auction formats? (This is reinforced by the response of “31% more likely to never have attended a live auction.”) So why not take a look at less competitive purchasing environments?

What is most interesting, however, is that this data seems to confirm that those most likely to use eBay are those seeking unique items, such as antiques and vintage collectibles — while those who have not seem to be more likely to shop Walmart for a perceived “deal”. Why then would eBay continue to shift away from its target market and court sellers of last year’s navy blue sweaters, etc., when those shoppers clearly are not using eBay?

In many ways, the not yet used seem much more like a demographic stereotype of young women: single, shopping for clothing in bulk, but at low prices, (not investing in wardrobes), and who consider shopping a social experience, (eBay does not yet have a “lunch with the girls” option).

However, based on a few references to older musicians, the Today Show reference, etc., this group also indicates a more mature woman who was older at the advent of the Internet, has kept herself busy without it while raising children, etc., and now finds herself behind the technology curve — or just continuing happily without it.

In any case, I am reminded of a Dan Hess quote:

Retailers turn a profit by bringing in new merchandise and pushing self-purchase categories like lingerie, shoes and denim. Retailing is an event-oriented business. Look at any national holiday, retailers seize on it and find a way to market heavily and drive traffic.

No matter how you slice the Haven’t Yet Used eBay pie, you just can’t help but see that some sort of social event aspect is needed for eBay to make the “yet” in Haven’t Yet Used eBay more than a positive attitude.

This isn’t a new idea. Even though Buddy Shopping has come and gone, other social shopping sites continue to try. Usually these are communities devoted to a specific fashion passion, but there are sites like Kaboodle and ShopSquad which offer social connection with a bit of consumer reports — and sometimes a sale commission via affiliate programs. But I don’t see these things impacting eBay. This site has long a disconnection from any social connection. (I think they still require a separate login for the forums? …Can’t say for sure as I gave up on that long ago.)

Maybe I’m not the one to best address how to integrate a social component or event excitement at eBay… I’m on the Have Used eBay side of this infographic and, despite my criticisms, I continue to use the site as a buyer and a seller. Maybe they need to put in an Orange Julius.

Or maybe they should stop chasing the “Yet” and focus more on those of us who are there. Because they certainly have not been doing that.

Related: Read my other thoughts on eBay in this post at my other site: 2011: The Year In Antiques & Collectibles.

I Rant About eBay

Ambiguous Policies: Many of eBay policies are not very clear. In fact, if you keep hitting reply and asking the same question about a policy, each reply will have a different section pasted in the document for you to read. It seems that the interpretation is open… This is especially confusing when it comes to one area of selling on eBay: Nudity on eBay.

I personally collect, and therefore sell, vintage men’s magazines. All of these magazines are 1940s through mid 1960s. Some of these magazines have nudity, some are pin ups. When I buy these items as estates etc, I often wind up with vintage nudist magazines mixed in these lots or stacks. Some of these are airbrushed, some are not. Now the difference between the two magazines is the original intent of the publishers —

Men’s magazines were sold to men, for the primary purpose of titillation. The nudist magazines were published to promote & educate on the lifestyle choice of nudists. As such, the photos are not designed to be sexual. Of course, there are some pretty nude women in there, but there are also families sitting around the pool, and some less than beautiful people as well…

The men’s magazines are (usually) deemed OK to sell in the Collectibles areas of eBay, just at pre-1980s Playboys are – they are not graphic. But the nudist publications? Oh no, those must go into Mature Audiences. (Which I personally find offensive as there are photos of families & children in them, and they were not – nor are they now – designed to excite sexually. By putting them in Mature I feel that I am doing something wrong, — especially when that category prohibits the sale of child pornography. So much so, it bans the use of the words “children,” “child,” “Lolita,” etc.)

But to place nudist magazines on eBay in the Collectibles category (where true collectors are looking &/or bidding on them), you risk being booted. I know. I have been suspended for a 30 days for doing so.

The only place you can sell them on eBay, inappropriate as it seems, is the Mature Audience category.

Mature Audiences: This category on eBay is a complete mess. In order to keep out minors, who according to eBay policy are not allowed to bid or buy anyway (they cannot enter legal binding contracts which bidding & buying actions are), eBay has a lock on the Mature Audience category.

Sure, it seems benign enough, smart even. But how the process works is that you have to hunt to find the category, then when you click to enter it, you get a warning, and you must agree that you are legal, not offended by adult materials, and not going to hold eBay responsible if you pass out while viewing the items for sale. Once you agree, you have to find your way back to the Mature Audience category, and start again.

It is now, for the first time, that the subcategories will show up. And you must be in that category to do searches – a search for “all of eBay” does not include Mature Audiences even when you are signed in – at least not consistently.

Again, this may not seem like a royal pain, but it is for 2 reasons:

#1 Your agreement is temporary. It wears off, and you don’t know it until you see the restricted warnings again.

#2 This second login often locks you out as a seller. For some reason, their system of Adult Cookies is not compatible with the cookies used for members or sellers. Which means you cannot search for similar items when selling to get comparisons for items you are selling, while you are listing. (Oh, and you cannot do a search for past sales on Mature Audience Items.) All of which makes for a difficult time selling in the category.

Other restrictions on selling adult materials are no “Buy It Now” & no PayPal.

All this for a category which is policed enough for illegal items, such as child pornography, bestiality etc.

The bottom line is, all these restrictions hamper buyers from finding items, as well as deter actual sales.

You might say that eBay has a right to be “a family friendly business.” And yes, it is their right. But frankly, they are happy to take the listing fees & get no sales, aren’t they? That money is as “unclean” as a sales transaction – only more evil as they know what the odds are; it’s akin to stealing.

I personally think they ought to just end the “offensive” categories, and stop the confusion.

For more on eBay’s treatment of sellers of adult items, read here.

Search Engine Strengths

Let’s take a look at the widely excitable ecommerce community & the impact that search engines have…

Each year the ‘holiday numbers’ are big news in the web world. Proof that we exist, I suppose. Some sort of ‘I shop online, therefore I am’ sort of a thing. Legitimizing the strength & position of the internet, as both commonplace tool, and proper place for corporate entity. But aside from that, there is gold in those glittering holiday numbers, so let’s take a look:

According to Hitwise, an online competitive intelligence service, the market share of all U.S. visits to Shopping and Classifieds sites reached their highest weekly levels during the week ending Dec. 11, 2004, reaching 9.73%. This broke the prior record set Thanksgiving week 2004 (9.72%).

And these numbers are, in part, due to search engines.

Of that record setting high week, ending Dec 11, 2004, this is the percent of that traffic contributed by search engines to those shopping sites:

Google 4.26%

Yahoo! Search 2.24 %

MSN Search 0.54 %

“The holiday shopping frenzy is continuing strong on the Web, with search engines becoming ever more integrated,” said Bill Tancer, vice president of research, Hitwise. (And this here is the super important part: ) “While Google dominates overall referrals, it is important to note that the leading search engines vary in their strength to refer traffic to certain categories versus others. Marketers should carefully consider the nuances of each engine in order to maximize their search strategies.”

While all three of the big search engines contribute to the traffic (& therefore sales), they seem to do so differently.

While all three major search engines seem to send to the same categories* they have different areas of strength:

– Google sends a higher share of its downstream traffic to Books, Sports and Fitness, and Music.

– Yahoo! Search is stronger in sending its shopping referrals to Video and Games, Automotive and Classifieds.

– MSN Search sends a higher share of its shopping referrals to Apparel & Accessories, House & Garden and Appliances & Electronics.

What does this mean to you?

It means you may want to rethink your ad campaign on Google if you are in the video or gardening business.

Or it may make you think a bit more about the ‘why’ the numbers are that way. Perhaps the ‘kids’ are using Yahoo! (on their parents’ pc/ISP with those free Yahoo! email accounts), and so Yahoo’s audience is younger…

Who knows? Not me. Yet anyway. But you can bet I’ll be thinking about it!

* The top three downstream retail categories for the three major search engines were Rewards & Directories (mostly comparison shopping sites), Auctions, & Department Stores.